customer success supervisor (external contract)

1 روز پیش | کد آگهی: 9787472

دسته‌بندی شغلی

متخصص نرم افزار Help Desk

جنسیت و تاهل

خانم و آقا | مجرد و متاهل

موقعیت مکانی

تهران

تحصیلات

محل فعالیت

مزایا

مهارت ها و زبان ها

نوع همکاری

تمام وقت

سایر اطلاعات

بدون کارت پایان خدمت

بدون سابقه کار

توضیحات آگهی

Customer Service Supervisor is responsible for leading and managing a team of customer service representatives to provide excellent customer service The job profile may include the following duties Manage a team of customer service representatives A Customer Service Supervisor is responsible for managing and leading a team of customer service representatives to ensure that they provide excellent customer service Provide coaching and training A Customer Service Supervisor should provide coaching and training to customer service representatives to help them improve their skills and knowledge This includes providing regular feedback on performance identifying areas for improvement and developing training plans Develop and implement customer service strategies A Customer Service Supervisor should develop and implement customer service strategies to ensure that the team meets the organization s goals and objectives Monitor customer service metrics A Customer Service Supervisor should monitor customer service metrics such as response time and customer satisfaction to identify areas for improvement and develop strategies to improve performance Resolve customer issues A Customer Service Supervisor should be able to resolve complex customer issues that customer service representatives are not able to resolve on their own Collaborate with other departments A Customer Service Supervisor should collaborate with other departments such as sales and marketing to identify opportunities to improve customer service and develop strategies to improve customer satisfaction Hire and train new customer service representatives A Customer Service Supervisor should hire and train new customer service representatives to ensure that they are equipped with the skills and knowledge to provide excellent customer service Knowledge Knowledge of customer service principles A Customer Service Supervisor should have a strong understanding of customer service principles such as responsiveness empathy and problem solving Understanding of call center operations A Customer Service Supervisor should have a good understanding of call center operations such as call routing IVR and workforce management Knowledge of training and coaching techniques A Customer Service Supervisor should have knowledge of training and coaching techniques and be able to develop and deliver effective training programs Understanding of customer service metrics A Customer Service Supervisor should have a good understanding of customer service metrics and be able to monitor them to identify areas for improvement Knowledge of customer service software A Customer Service Supervisor should have knowledge of customer service software such as CRM and helpdesk software to manage customer interactions effectively Skills Physical Competencies Leadership skills A Customer Service Supervisor should have excellent leadership skills to manage and motivate a team of customer service representatives Communication skills A Customer Service Supervisor should have excellent communication skills both verbal and written to provide feedback coaching and training to customer service representatives Analytical thinking A Customer Service Supervisor should be able to analyze customer service data and identify patterns and trends to make recommendations for improvement Problem solving skills A Customer Service Supervisor should have strong problem solving skills to resolve complex customer issues and develop effective customer service strategies Customer focused mindset A Customer Service Supervisor should have a customer focused mindset and be able to evaluate customer service interactions from the perspective of the customer Time management skills A Customer Service Supervisor should have excellent time management skills to manage their own tasks and the tasks of their team effectively Proficiency in computer skills A Customer Service Supervisor should be proficient in using computer software such as CRM and helpdesk software to manage customer interactions effectively Ability to work in a fast paced environment A Customer Service Supervisor should be able to work in a fast paced environment and handle multiple tasks simultaneously تهران تهران شادآباد تمام وقت خدمات ارتباطی ایرانسل کارشناس جنسیت تفاوتی ندارد تلکام

customer success supervisor (external contract)

توضیحات آگهی

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