help desk specialist

Job Overview We are seeking a skilled and customer focused Help Desk Specialist to join our IT support team This role serves as the first point of contact for technical assistance providing high quality troubleshooting and resolution services for software hardware and network related issues The ideal candidate will have strong problem solving skills a keen understanding of IT systems and the ability to deliver exceptional customer service Main Responsibilities Serve as the first point of contact for customers needing technical assistance via phone email and the ticketing system Perform troubleshooting using various diagnostic techniques Troubleshoot diagnose and resolve technical hardware and or software issues Provide quick resolutions and excellent customer service Escalate unresolved issues to the next level of support personnel Keep a detailed record of problems and their resolutions Provide feedback on processes and recommend areas for improvement Maintain technical documentation and a service catalog including software installation hardware configuration and problem troubleshooting Suggest improvements to procedures Periodically visit stores to perform on site troubleshooting maintenance and support for hardware software and network related issues Main Requirements Ability to resolve advanced technical hardware and software issues provide effective resolutions Strong understanding of Active Directory administration including account unlocks password resets adding removing users organizational units OUs and group memberships Extensive knowledge of software hardware network and peripheral support including both phone based remote support and hands on troubleshooting Understanding of basic TCP IP and networking principles to effectively diagnose and troubleshoot connectivity and network related issues Ability to provide support to resolve technical issues efficiently Strong attention to detail in tracking all work within the ticketing system تهران تهران زعفرانیه تمام وقت اسنپ مارکت کارشناس جنسیت تفاوتی ندارد اینترنت تجارت الکترونیک خدمات آنلاین

help desk specialist

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