ecrm team lead

2 روز پیش | کد آگهی: 7595092

دسته‌بندی شغلی

کارشناس تجارت الکترونیک

شرایط

خانم - آقا - مجرد - متاهل

موقعیت مکانی

تهران

تحصیلات

محل فعالیت

- اسنپ

مزایا

مهارت ها و زبان ها

کار با اینترنت - نرم افزارهای office

سایر اطلاعات

بدون سابقه کار

نوع همکاری

تمام وقت

توضیحات آگهی

To lead and optimize the eCRM team in delivering exceptional customer experiences by leveraging data-driven insights, advanced CRM strategies, and personalized communication. Ensure customer satisfaction and loyalty by resolving issues efficiently and proactively engaging with riders and drivers. Foster a culture of continuous improvement and innovation to enhance service quality and drive business growth.

Mission:

Increase Customer Satisfaction: Enhance overall customer satisfaction within the through targeted communication and efficient issue resolution.
Boost Customer Retention Rate: Increase the customer retention rate across all ventures within the by implementing personalized engagement strategies and automation tools like WebEngage.
Optimize CRM System Utilization: Achieve increase utilization rate of the CRM system among the team by providing comprehensive training and continuous support within.
Improve click-through rate (CTR) and conversion rate (CR) across all communication mediums (email, SMS, in-app notifications) by deploying targeted and personalized campaigns.
Improve Data Accuracy: Increase the accuracy of customer data in the CRM system within through regular audits and data-cleaning initiatives.
Develop and Mentor Team: Establish a robust training and development program for the eCRM team, resulting in improvement in team performance metrics and individual growth.

Essential Competencies:

Customer Relationship Expertise
Analytical Skills
Communication Proficiency
Problem-Solving Abilities
Emotional Intelligence
Leadership and Team Management
Technical Proficiency (Familiarity with CRM software, database management, and standard office applications)
Experience working with WebEngage tools
Strategic Thinking and Planning
Interpersonal Skills
Customer Service Orientation

تهران - تهران - زعفرانیه
تمام وقت
اسنپ
مدیر میانی
جنسیت: تفاوتی ندارد
اینترنت / تجارت الکترونیک / خدمات آنلاین

ecrm team lead

توضیحات آگهی

جهت ارتباط با کارفرما بر روی لینک زیر کلیک کنید

(مشاهده اطلاعات تماس آگهی در سایت جاب‌ویژن)

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