استخدام vendor onboarding specialist

توضیحات آگهی

Responsibilities
Make outbound calls to sellers who have started the registration process but have not yet completed it
Guide sellers through the registration process and answer any questions they may have
Troubleshooting in the Registration Funnel
Identify and resolve issues or obstacles that sellers encounter during the registration process
Provide technical support and troubleshoot problems to ensure sellers can complete their registration without issues
Collaborate with internal teams to address and resolve recurring issues in the registration funnel
Follow up with sellers to ensure they understand the next steps after registration
Encourage and motivate sellers to activate their accounts and start using the platform s features
Track and report on seller activation rates and identify opportunities for improvement
Collect feedback from sellers about their onboarding experience and provide suggestions for process improvements
Assist in developing resources and materials to help sellers better understand and navigate the registration process
Requirements
At least 3 years of proven experience in a customer service or support role preferably in sales
Excellent communication skills both verbal and written
Strong problem solving skills with the ability to troubleshoot and resolve issues effectively
Ability to work independently and as part of a team in an agile environment
Familiarity with online commerce platforms and vendor management processes is a plus
Experience with CRM software and other customer support tools
Strong organizational skills and attention to detail
Ability to multitask and prioritize effectively
شرکت اسنپ شاپ SnappShop
دسته بندی پشتیبانی و امور مشتریان
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار کمتر از سه سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها CRM اصول و فنون مذاکره ارتباط با مشتری
شهر تهران تهران