business data analyst (customer experience)

Key Responsibilities Analyze customer data including purchase patterns feedback and engagement metrics to identify actionable insights that enhance Snappmarket s online grocery experience Collaborate closely with customer experience marketing product and logistics teams to understand data needs and deliver impactful analytics solutions Develop and maintain interactive dashboards in Power BI that visualize customer KPIs operational performance and business metrics Extract and manipulate data using advanced SQL Server queries for detailed analysis and reporting Create real time data visualization dashboards with Grafana to monitor customer experience and operational health Support experimentation and customer journey analyses through data modeling and statistical insights Communicate findings and recommendations clearly to stakeholders to drive customer focused decisions Requirements Bachelor s degree in Data Science Business Analytics Computer Science or a related field 3 years of experience in data analysis ideally in e commerce online grocery or customer experience analytics Proficiency in Power BI for building dashboards and automating reports Strong SQL skills with experience querying and optimizing SQL Server databases Understanding of customer experience frameworks and metrics تهران تهران زعفرانیه تمام وقت اسنپ مارکت کارشناس ارشد جنسیت تفاوتی ندارد اینترنت تجارت الکترونیک خدمات آنلاین

business data analyst (customer experience)

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