key account operations specialist

Are you passionate about driving operational excellence and building strong client relationships Do you thrive in a fast paced environment where your skills can make a real impact If so we want YOU to be part of our team SnappBox is seeking a Key account operations specialist to join our dynamic team In this role you ll manage and optimize key account operations to ensure seamless service delivery collaborate with cross functional teams to drive strategic initiatives analyze data to identify trends and opportunities for improvement and build and maintain strong relationships with our top clients About Us SnappBox is the leading on demand delivery service in the Middle East dedicated to providing fast reliable and efficient delivery solutions Our mission is to revolutionize the delivery industry with innovative technology and a commitment to customer satisfaction We value collaborative excellence continuous improvement and a data driven mindset to ensure we meet and exceed our customers expectations Key Responsibilities Analyze logistics operations to identify performance trends and areas for improvement Develop performance metrics and KPIs to monitor operational efficiency Collaborate with cross functional teams product Data QC etc to optimize logistics processes and workflows Utilize data analytics tools to generate insights and recommendations for operational improvements Conduct root cause analysis of operational issues develop corrective action plans and translate analysis results into business recommendations Build strong relationships with key accounts anticipate customer needs and execute action plans to exceed expectations and deliver an exceptional experience Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements SLAs Qualifications At least 1 years of experience in logistics account management data analytics business analytics commercial or project management Having analytical skills and proficiency in data analytics tools we are using Excel SQL and Power BI is a plus Proven experience in account management or operations Strong analytical and problem solving skills Excellent communication and interpersonal abilities A proactive and results driven mindset Excellent problem solving abilities and attention to detail Ability to work independently and as part of a team Knowledge of logistics operations and systems is a plus Thrive in a fast paced environment with the ability to work under pressure and meet tight deadlines 24 7 availability to address urgent issues is essential Benefits Competitive salary and performance based bonuses Transportation discount and voucher Organizational food discount Loans Learning budget Comprehensive health dental and vision insurance Opportunities for professional growth and development A collaborative and innovative work environment Hybrid and flexible working hours If you are passionate about logistics and analytics and want to be part of a forward thinking company we would love to hear from you تهران تهران ایران تمام وقت اسنپ باکس کارشناس جنسیت تفاوتی ندارد اینترنت تجارت الکترونیک خدمات آنلاین

key account operations specialist

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