senior unified communications (uc) engineer

Job Summary We are seeking a Senior UC and VoIP Engineer to take ownership of our Cisco based on premises Unified Communications environment The ideal candidate will be responsible for the design stability scalability and ongoing improvement of our voice collaboration and Contact Center infrastructure across the organization This role is hands on and strategic requiring both deep technical experience and the ability to plan and execute migrations upgrades and cross datacenter continuity projects Key Responsibilities Infrastructure Design Scaling Design and maintain the architecture of our Cisco UC platform including CUCM UCCX Unity Connection Expressway IM P and CUBE Plan and execute UC migrations across datacenters and business units ensuring minimal disruption and maximum reliability Lead initiatives to scale the voice environment in alignment with company growth and future needs Operations Maintenance Oversee the day to day operation of the entire on premises voice system ensuring availability redundancy and performance Manage dial plans call routing SIP trunking voicemail systems and IVR logic across multiple servers and applications Handle upgrades patching and version alignment for all UC components Monitoring Troubleshooting Monitor system performance service health and capacity utilization for all UC components Identify and resolve complex voice related issues including call quality connectivity and system behavior Collaborate with network and datacenter teams to maintain end to end service delivery standards Security Governance Apply security best practices to all voice systems including encryption access control and certificate management Ensure adherence to company policies compliance requirements and business continuity plans Documentation Improvement Maintain up to date documentation for configurations call flows numbering plans and migration processes Continuously assess and improve UC operations proposing enhancements in architecture resiliency and efficiency Qualifications Required 5 years of hands on experience with Cisco UC platforms in a production on premises enterprise environment Deep experience with Cisco Unified Communications Manager CUCM Cisco Unity Connection Cisco Contact Center Express UCCX Expressway IM P and CUBE gateways Strong understanding of SIP RTP dial plans media resource configuration Reporting Call events Logging and Monitoring RTMT Preferred Certifications such as CCNP Collaboration or equivalent real world expertise Experience planning and executing datacenter migrations or multi site deployments Familiarity with disaster recovery high availability and voice network segmentation Personal Attributes Strong sense of ownership and reliability Able to work independently and collaboratively across technical and non technical teams Structured thinker with a proactive approach to problem solving and continuous improvement What We Offer Direct impact on the core communications systems of the company Opportunity to lead modernization and scalability efforts in a mission critical infrastructure A stable growth oriented environment with clear expectations and autonomy Competitive compensation and benefits تهران تهران ونک تمام وقت دیجی کالا کارشناس ارشد جنسیت تفاوتی ندارد اینترنت تجارت الکترونیک خدمات آنلاین

senior unified communications (uc) engineer

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