استخدام ict help desk specialist در شرکت دایان انرژی

توضیحات آگهی

شرکت دایان انرژی در تهران جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید
Description
job title
Full Time
From 25 to 40 years
Min 2 years
Job Description
Receive log categorize and prioritize user requests and incidents submitted through the service desk system by phone email or in person
Diagnose and resolve first line issues involving computers peripherals operating systems business applications and user access
Guide users in the use of corporate systems and tools and provide basic training when required
Handle and resolve requests independently within the technical knowledge and authority of the role escalate matters beyond that scope to the line manager and document actions taken and outcomes in the service desk system
Support the setup and tracking of user equipment and access comply with information security requirements and provide ICT support to head office and operational site personnel
Required Skills
Ability to communicate effectively and explain technical issues clearly to users with varying levels of technical knowledge
Patience and professionalism when handling user requests and issues
Ability to prioritize requests based on urgency and their impact on business operations
Accuracy in recording request details actions taken and resolution outcomes
A responsible approach to following up on requests through resolution or appropriate escalation to the line manager
Required Education
Associate or bachelor s degree Information Technology Preferred
Associate or bachelor s degree Computer Engineering Preferred
Associate or bachelor s degree Computer Science Preferred
bachelor s degree Related field Preferred
Required Certifications
ITIL FoundationMandatory
Microsoft technical support certificationsMandatory
Required Languages
English Intermediate
Technical Skills
Ability to install configure and troubleshoot common operating systems and office productivity software Level 4 5
Knowledge of computer and laptop hardware as well as peripherals such as printers and scanners Level 4 5
Basic knowledge of local area networks LANs internet connectivity Wi Fi and user access concepts Level 5 5
Ability to troubleshoot basic issues with software and corporate systems Level 5 5
Familiarity with creating and managing user accounts and access permissions in accordance with approved authorizations Level 4 5
Ability to use a service desk ticketing system and document recurring issues and their resolutions Level 4 5
Basic knowledge of information security confidentiality and ICT equipment handling requirements Level 5 5
Behavioral Competencies
Cognitive Competencies
Problem Solving Level 3 5
Communication Competencies
Active Listening Level 3 5
Communication Skills Level 4 5
Personal Effectiveness
Accountability Level 4 5
Work Execution Competencies
Customer Orientation Level 5 5
ICT Help Desk Specialist
در صورت مشاهده ناقص به راست بکشید
متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام با انتخاب شغل مورد نظرشان رزومه خود را ارسال نمایند
شرکت دایان انرژی
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی فوق دیپلم لیسانس
سابقه کار سابقه دارد 2 سال
حقوق حقوق توافقی
جنسیت آقا و خانم
شهر تهران