کارشناس فناوری اطلاعات

توضیحات آگهی

We are looking for a Part Time IT Support Technician to provide on site technical support to employees and assist with maintaining the company s IT infrastructure network and communication systems
The role requires a hands on and reliable person who can troubleshoot day to day IT issues maintain basic IT infrastructure assist users and coordinate with external vendors when required
Key Responsibilities
Provide day to day on site IT support to employees for computers software printers Internet Wi Fi and other IT equipment
Troubleshoot and resolve hardware software network and connectivity issues
Set up computers operating systems software user accounts email printers and other equipment for new and existing employees
Support basic user access account setup and onboarding offboarding activities
Maintain and troubleshoot the company s on premises physical server and virtual machines
Perform routine server operating system and security updates
Maintain and troubleshoot the Sophos Firewall including basic configuration monitoring and connectivity troubleshooting
Maintain and troubleshoot the office network including switches routers Wi Fi cabling and network connections
Provide basic support for VPN and remote connectivity
Maintain the company s file sharing solution and assist with user access and permissions
Perform and monitor regular backup routines and report or troubleshoot backup failures
Keep antivirus operating systems and other essential software properly updated and configured
Manage and troubleshoot the office security camera system CCTV and coordinate with vendors when required
Provide basic support for the office telephone system PBX and related cabling
Monitor general IT and network performance and investigate recurring issues
Coordinate with Internet telecommunications hardware software and other IT vendors to report follow up and resolve technical issues
Take ownership of reported IT issues and follow up with vendors until the issue is properly resolved
Keep management informed about significant or ongoing IT issues service interruptions and required maintenance
Maintain basic documentation of IT equipment configurations vendor contacts and recurring technical issues
Assist employees with IT related questions and provide basic guidance on the use of company systems and equipment
Identify practical solutions for Internet or connectivity limitations that may affect employees ability to work
Escalate major hardware software network or security issues to the appropriate technical provider or management
Requirements
Previous experience in IT Support Help Desk or a similar technical role
Good general knowledge of Windows computer hardware software installation and troubleshooting
Basic to good knowledge of networking including TCP IP DHCP DNS Wi Fi switches routers and network troubleshooting
Basic experience with physical servers and virtual machines
Experience with firewalls knowledge of Sophos Firewall is an advantage
Basic knowledge of VPN backup solutions file sharing and network security
Good troubleshooting and problem solving skills
Ability to work independently and provide responsive on site support
Good communication skills and ability to support non technical users
Ability to communicate effectively with external IT service providers and vendors and follow up on reported issues
Fluency in English
شرکت داریا شیمی آرا
دسته بندی شبکه امنیت و زیرساخت و دواپس
نحوه همکاری نیمه وقت
نوع همکاری حضوری
مدرک تحصیلی مهندسی کامپیوتر سخت افزار و نرم افزار
سابقه کار کارشناس ارشد متخصص
حقوق توافقی
شهر تهران