استخدام account manager

توضیحات آگهی

Do you enjoy building strong relationships with people
Are you good at understanding client needs solving problems and creating a great customer experience
If you are organized proactive responsible and enjoy working with people we d love to hear from you
About the Role
As an Account Manager you will be responsible for managing client relationships understanding their needs ensuring smooth communication and working with internal teams to deliver a high quality experience
You will act as a key point of contact for assigned clients and help build long term mutually beneficial relationships
Responsibilities
Manage relationships and day to day communication with assigned clients
Understand client needs expectations and business challenges
Act as the main point of contact between clients and internal teams
Coordinate with relevant teams to ensure timely and high quality delivery of products or services
Monitor client satisfaction and proactively identify and resolve potential issues
Identify opportunities for upselling cross selling and account growth
Maintain accurate client information activities requests and follow ups in CRM or relevant systems
Collect and communicate client feedback and insights to the relevant internal teams
Identify opportunities to improve the customer experience and strengthen client relationships
Prepare regular reports on account status opportunities challenges and performance
Participate in client meetings presentations and negotiations when required
Skills Qualifications
Strong verbal and written communication skills
Excellent interpersonal and relationship building skills
Strong organizational and follow up skills
Customer oriented mindset
Strong problem solving and negotiation skills
Ability to understand client needs and translate them into actionable solutions
Ability to manage multiple clients and priorities simultaneously
High level of ownership and responsibility
Ability to work effectively with cross functional teams
Proactive and solution oriented mindset
Strong attention to detail
Ability to work under pressure and meet deadlines
Fast learner with the ability to understand new products and services quickly
Comfortable working in a dynamic and fast paced environment
Familiarity with CRM tools and Microsoft Office is a plus
It s a Plus If You Have
Previous experience in Account Management Customer Success Sales or Client Services
Experience working with B2B or corporate clients
Experience with CRM systems
Experience in upselling cross selling or account development
Experience working in a startup or growing company
Experience managing multiple stakeholders and internal teams
What We re Looking For someone who
Genuinely enjoys building professional relationships
Takes ownership and follows tasks through to completion
Communicates clearly and professionally
Can balance customer needs with business goals
Is adaptable curious and committed to continuous learning
Works well both independently and as part of a team
شرکت روناد Ronad
دسته بندی پشتیبانی و امور مشتریان
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی مهم نیست
سابقه کار مهم نیست
حقوق توافقی
جنسیت مهم نیست
مهارت ها Account Management ارتباط با مشتریان و پشتیبانی ارتباط با مشتری
شهر تهران تهران