helpdesk representative

توضیحات آگهی

Job Description 1 Reviewing incoming tickets identifying the nature of incidents and requests and ensuring that tickets are accurately categorized templated and parameterized before dispatching them to the appropriate Service Desk or support teams 2 This role requires a keen eye for detail adherence to guidelines and effective communication to ensure smooth ticket processing and resolution 3 Basic knowledge of IT concepts for troubleshooting hardware and software issues is also required 4 Answering to multiple nummer of daily calls 5 Multitasking Abilities Requirments 1 Education Bachelor s degree in IT Computer Science Communications or a related field 2 Language Good written and verbal communication skills in English 3 Adaptability Ability to work effectively in a fast paced environment 4 Collaboration Team player with a collaborative mindset 5 Technical Familiarity Familiarity with ticketing systems and IT workflows تهران تهران آرژانتین تمام وقت گروه حمل و نقل بین المللی ادمیرال کارشناس جنسیت تفاوتی ندارد حمل و نقل ترابری