service desk specialist

توضیحات آگهی

We are seeking a customer focused Service Desk Specialist to provide remote and on site IT support across our store locations ensuring reliable IT equipment network connectivity and daily operations Main Responsibilities Provide first line technical support to users via phone email and the ticketing system Diagnose and resolve hardware software peripheral and network issues promptly escalate unresolved cases Record issues and resolutions maintain technical documentation and the service catalog and recommend process improvements Conduct periodic and as needed store visits for troubleshooting maintenance and IT support Configure maintain and troubleshoot routers switches and wireless access points Coordinate with ISPs and internal teams to resolve internet connectivity and IT infrastructure issues Main Requirements Strong hardware software and peripheral troubleshooting skills including complex issues through remote and on site support Familiarity with Active Directory administration including user creation removal password resets account unlocks OUs and group memberships Solid understanding of TCP IP IP addressing subnetting routing DHCP DNS NAT and network troubleshooting Hands on experience with network equipment including basic configuration routing firewall rules and connectivity troubleshooting Strong problem solving communication and customer service skills with accurate ticket tracking Willingness and ability to travel between store locations including other cities when required تهران تهران زعفرانیه تمام وقت اسنپ مارکت کارشناس ارشد جنسیت ترجیحاً آقا اینترنت تجارت الکترونیک خدمات آنلاین