استخدام customer support supervisor

توضیحات آگهی

We are looking for a Customer Support Supervisor who can build and develop a high performing team establish effective processes and take a hands on approach to daily operations This role is ideal for someone who thrives in a dynamic fast paced environment enjoys building things from the ground up and is passionate about delivering exceptional customer experiences and driving customer retention
Key Responsibilities
Build structure and develop the customer support team in alignment with business needs
Design document implement and continuously improve customer support processes and workflows
Oversee daily team operations task allocation service quality and follow up activities
Coach train and develop team members to improve individual and team performance
Develop and implement initiatives to improve customer satisfaction loyalty and retention
Identify the root causes of customer churn and implement actionable strategies to reduce it
Define monitor and analyze key performance indicators KPIs and prepare performance reports
Take a hands on approach to resolving complex customer issues and supporting the team during operational challenges
Collaborate with cross functional teams to improve the overall customer experience and eliminate operational bottlenecks
Requirements Qualifications
Proven experience in supervising or leading Customer Support Customer Success or Account Management teams
Experience in building structuring or optimizing processes in a growing organization
Strong understanding of Customer Retention Customer Experience and Customer Lifecycle Management
Ability to analyze performance data and manage teams through measurable KPIs
Strong problem solving decision making and conflict resolution skills
Experience in coaching mentoring and providing constructive feedback to team members
A proactive hands on mindset with a strong sense of ownership and accountability
Excellent communication interpersonal and cross functional collaboration skills
Ability to adapt to changing priorities and operate effectively in a fast paced environment
What Makes You a Great Fit
You combine a strategic mindset with a hands on approach You re comfortable building processes from scratch working closely with your team and turning operational challenges into opportunities for improvement
You don t just manage daily operations you take ownership of creating a scalable support function developing your team and delivering measurable improvements in customer experience and retention
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شرکت دکتر ساینا Dr Saina
دسته بندی پشتیبانی و امور مشتریان
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار سه تا شش سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها ارتباط با مشتریان و پشتیبانی سوپروایزری پشتیبانی
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