استخدام (senior campaign management specialist(ads service

توضیحات آگهی

About SnappPay
SnappPay is the first and leading BNPL provider in Iran started in 2020 We are leveraging Financial Technologies to reshape Iranian s experience of consumer credit
Supporting Snapp Group s mission of enhancing Iranian people s quality of life through Internet services SnappPay s mission is to bring financial freedom to all Iranians by providing them with better smarter and more efficient solutions for payment and shopping
About the Role
As a Senior Campaign Management Specialist Ads Service Team your mission is to manage and retain onboarded merchants by ensuring operational excellence and consistent sales performance across active categories In this role you will take ownership of key merchant relationships drive performance optimization and work closely with cross functional teams to identify growth opportunities while maintaining high operational and commercial standards
Responsibilities
Serve as the primary point of contact for active merchants ensuring smooth financial settlements and effective issue resolution
Monitor merchant activity orders payment success rate link usage and SLA compliance through dashboards and direct communication
Conduct regular check ins with merchants to gather feedback identify pain points and upsell new features or campaigns
Support merchants in adopting SnappPay s BNPL features and best practices to increase order volume and customer trust
Coordinate with Finance and Support teams to ensure settlement accuracy and dispute resolution
Track merchant satisfaction and retention metrics and initiate reactivation plans for low performing or inactive merchants
Document success stories insights and improvement recommendations for cross functional reporting
Requirements
Strong communication and negotiation skills verbal and written
Familiarity with marketing functions
Proactive problem solver able to identify issues quickly and provide practical win win solutions for merchants and internal teams
Disciplined in documentation
Customer centric mindset with resilience in handling objections
Strong teamwork skills attention to detail and the ability to work under weekly performance cycles
Ability to handle wage situations
Ability to manage multiple stakeholders including merchants internal teams and partners with professionalism and clarity
Ability to act as a bridge between merchants and internal teams ensuring service reliability and building long term merchant trust
شرکت اسنپ پی Snapp Pay
دسته بندی دیجیتال مارکتینگ
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی مهم نیست
سابقه کار سه تا شش سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها کمپین های تبلیغاتی طراحی و اجرای کمپین تبلیغاتی مدیریت کمپین طراحی کمپین های تبلیغاتی
شهر تهران تهران