cisco voip engineer lead

توضیحات آگهی

Azki is seeking a Cisco VOIP Engineer Lead to lead design and continuously improve our Cisco VoIP and Contact Center environment This role combines strong hands on technical expertise with technical leadership cross functional collaboration requirement gathering solution design and ownership of integrations and automation
The VoIP Team Lead will work closely with Product Software Infrastructure Network Support and other business teams to understand requirements and translate them into reliable scalable VoIP and Contact Center solutions
Responsibilities
Lead the design implementation operation and improvement of Cisco VoIP and Contact Center solutions including CUCM CUC and UCCX
Act as the technical owner of the VoIP and Contact Center environment
Work closely with different technical and business teams to gather requirements analyze needs and design appropriate solutions
Lead API based integrations between VoIP Contact Center platforms and internal systems such as CRM ticketing reporting and business applications
Design and modify IVR call flows routing logic and UCCX scripts
Drive automation initiatives to reduce manual work and improve operational efficiency
Design and maintain HA redundancy disaster recovery and failover scenarios
Lead advanced troubleshooting using Splunk RTMT SIP traces CDR CAR packet captures and gateway debugs
Configure and troubleshoot routers switches voice gateways SIP trunks QoS and related network components
Own and support Imagicle integrations and services
Lead development and improvement of wallboards dashboards reporting and monitoring
Coordinate major incidents perform root cause analysis and ensure preventive actions are implemented
Define technical standards best practices documentation and operational procedures
Review technical changes and ensure production readiness before implementation
Mentor team members provide technical guidance and help improve overall team capability
Prioritize technical work identify risks and communicate dependencies and issues to relevant stakeholders
Requirements
5 years of hands on experience with Cisco VoIP Collaboration preferably in enterprise environments
Strong expertise in CUCM CUC and UCCX including IVR and scripting
Proven experience in a technical leadership or ownership role
Strong communication skills and experience working with multiple technical and business teams
Ability to gather requirements and translate business needs into technical solutions
Strong experience with API integrations especially REST SOAP based integrations
Experience with scripting and automation
Strong experience with Splunk and VoIP log trace tools including RTMT SIP traces CDR CAR and packet analysis
Experience designing and supporting HA redundancy and DR environments
Hands on experience with Imagicle
Strong knowledge of VoIP protocols SIP IP networking QoS routing switching and voice gateways
Strong troubleshooting ownership and decision making skills
Preferred Skills
Cisco certifications such as CCNP Collaboration
Experience with Python Ansible Bash PowerShell or similar automation tools
Experience developing wallboards and real time Contact Center dashboards
Knowledge of TLS SRTP certificates and VoIP security
Experience in 24 7 high availability or large scale production environments
Previous experience mentoring engineers or leading technical projects
شرکت تجارت الکترونیک نوین نار
دسته بندی شبکه امنیت و زیرساخت و دواپس توسعه نرم افزار برنامه نویسی هوش مصنوعی
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی سایر تحصیلات دانشگاهی ندارد
سابقه کار مدیر میانی
حقوق 1000000000 تا and more میلیون تومان
شهر تهران