استخدام it help desk

توضیحات آگهی

Job Description
Responsibilities
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by clients
Walk the clients through the problem solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements to procedures
Requirement
Bachelor s degree in IT Computer Science or relevant fields
At least three years of experience as an IT support technician Help Desk
Good understanding of computer systems mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skill
شرکت فارما آپریشنز Pharma Operations
دسته بندی IT DevOps Server
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار کمتر از سه سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها Help Desk IT رفع عیب های شبکه
شهر تهران تهران