کارشناس تجربه و موفقیت مشتری

توضیحات آگهی

Role Overview
We re looking for a to support our growing network of professionals and help them get the most out of our platform
You ll be their main point of contact guiding them through onboarding answering questions and building lasting relationships
This role combines relationship management hands on support and proactive follow up to create a smooth experience from day one
Key Responsibilities
Guide new users through onboarding profile completion and account setup
Help users understand platform features workflows and guidelines
Build strong relationships through regular communication and proactive check ins
Respond to questions and coordinate with internal teams to resolve account scheduling and payment issues
Track open requests and follow up to ensure timely resolution
Monitor engagement identify barriers to participation and reconnect with inactive users
Gather feedback and share actionable suggestions with the product and operations teams
Maintain accurate records of interactions requests and follow ups in the CRM
Help improve onboarding materials help resources and support processes
Requirements
Relevant experience in customer success account management customer support or partner relations
Fluency in English both written and spoken with the confidence to lead onboarding calls and communicate with international professionals
Strong interpersonal skills and the ability to build trust with people from different professional and cultural backgrounds
Excellent organizational skills and attention to detail
A proactive approach to problem solving and consistent follow through
Ability to manage multiple accounts prioritize requests and set clear expectations
Empathy and sound judgment when handling concerns or sensitive conversations
Familiarity with CRM systems task management tools and online meeting platforms
Ability to work independently and adapt to an evolving startup environment
Nice to Have
Proficiency in additional language beyond English
Experience working with digital platforms online marketplaces or SaaS businesses
Experience supporting an international user base
Experience improving onboarding engagement or retention processes
What Success Looks Like
New users complete onboarding and become active on the platform
Users feel informed supported and confident navigating the platform
Questions and issues are resolved promptly with clear communication throughout
Engagement and retention improve through proactive relationship management
User feedback leads to practical improvements in the product and support experience
شرکت بازار اینترنتی ایرانیان امید
دسته بندی موفقیت مشتریان و عملیات پشتیبانی
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی رسانه و ارتباطات
سابقه کار کارشناس ارشد متخصص
حقوق توافقی
شهر تهران