استخدام ict supervisor

توضیحات آگهی

In the story of Snappfood we believe in creating value that goes beyond the ordinary We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity intelligence and agility
We are waiting for you to continue this story
Responsibilities
Supervise and manage the day to day activities of the ICT Service Desk team ensuring timely and effective support delivery
Allocate and prioritize service requests and incidents based on business needs workload and team capabilities
Provide technical guidance and act as the escalation point for complex hardware software network and ICT related issues
Monitor Service Desk performance SLA compliance and key operational metrics and report results to the ICT Manager
Coach mentor and provide ongoing feedback to Service Desk team members to support their technical and professional development
Ensure accurate documentation and tracking of incidents service requests resolutions and support procedures
Identify recurring issues and contribute to root cause analysis and continuous improvement of ICT support processes
Coordinate with the ICT Manager and other ICT teams to resolve escalated incidents and improve service delivery
Ensure compliance with ICT policies security standards and operational procedures
Stay updated with relevant technologies and IT service management practices to improve the team s capabilities and service quality
Requirements
4 5 years of experience in ICT support IT Service Desk or a similar technical support environment with experience in a senior or supervisory role
Proven experience in leading supervising or coordinating a technical support team
Strong expertise in troubleshooting hardware software network and end user computing issues
Solid knowledge of incident management ticketing systems SLA management and IT service management processes
Strong knowledge of Active Directory Exchange directory services and email systems
Proficiency in supporting Windows macOS and Linux operating systems and productivity applications
Good understanding of networking concepts TCP IP protocols and network troubleshooting
Strong communication problem solving and people management skills
Benefits
Vouchers for Vacations Gym Therapy Sessions Internet Costs
Complementary Insurance
Educational platform of advanced courses
Snappfood s Discount codes
Loans
شرکت اسنپ فود Snappfood
دسته بندی IT DevOps Server
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار سه تا شش سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها ICT tcp ip SLA
شهر تهران تهران