استخدام customer support specialist

توضیحات آگهی

Wallex is a FinTech company providing a secure cryptocurrency exchange platform and digital asset payment solutions
With a vision to become a leading global FinTech enterprise Wallex is recognized as one of the largest cryptocurrency exchange platforms in Iran supporting the online trading of over 130 cryptocurrencies
We are seeking a Customer Support Specialist to deliver a professional high quality support experience address user inquiries and contribute to customer satisfaction In this role the ability to understand customer needs effectively introduce relevant products and services and identify potential sales opportunities is also important
Responsibilities
Respond to user inquiries and requests through all communication channels including phone calls live chat support tickets and other channels
Review and process user identity verification requests in accordance with internal guidelines
Accurately record and document all user interactions and requests in the CRM system
Make outbound calls to follow up on user requests and provide customer assistance
Investigate analyze and resolve user issues ensuring proper follow up through resolution
Identify customer needs and recommend relevant products and services
Recognize potential sales opportunities during customer interactions and follow up in accordance with established processes
Collaborate closely with other teams to deliver the best possible customer experience
Suggest practical improvements to support processes service quality and team performance
Perform other duties assigned by the Support Team Lead or Supervisor
Requirements
Familiarity with Microsoft Word and Microsoft Excel
Basic understanding of the cryptocurrency market and its fundamental concepts
Strong writing skills and the ability to communicate effectively in writing
Strong verbal communication and interpersonal skills
Ability to analyze problems and provide appropriate solutions
Understanding of customer service principles and a customer centric approach
Familiarity with basic sales principles customer needs assessment and effective product and service presentation
Good persuasion skills and the ability to communicate effectively with a sales oriented mindset
Strong attention to detail and a high sense of responsibility
Ability to work collaboratively and effectively within a team
Adaptability and the ability to handle different situations effectively
Working Hours
8 00 AM 4 00 PM On site
We build not watch This is where you belong
شرکت والکس Wallex
دسته بندی پشتیبانی و امور مشتریان
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار کمتر از سه سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها ارتباط با مشتریان و پشتیبانی پاسخگویی به مشتریان امورمشتریان
شهر تهران تهران