استخدام it service desk (رودهن)

توضیحات آگهی

This role is designed for an IT professional who will serve as the first point of contact for end user support while actively contributing to the successful implementation and daily operations of our evolving IT infrastructure While specialized roles Network DevOps Security ITSM Systems Admin will handle deep technical design and deployment this position focuses on operational support service delivery and user enablement across core systems
Key Responsibilities
Provide frontline technical support for end users across Windows macOS mobile devices and cloud applications
Familiar with the day to day management and troubleshooting of Active Directory users groups permissions GPOs and OU structures
Support email collaboration services and Jira Service Desk for incident and request handling
Monitor and assist with backup jobs on prem and offsite report issues and support restore requests
Help maintain network services VLANs switches routers and Wi Fi connectivity for users
Support MFA VPN access and Antivirus EDR policies by guiding users and escalating technical issues
Help execute disaster recovery tests backup restores and failover procedures as part of team drills
Document incidents track service requests and support ITSM processes Incident Problem Change using Jira SharePoint
Requirements
High school diploma or equivalent IT certification e g CompTIA A Network Microsoft Certified Modern Desktop Administrator is a strong plus
2 years of experience in IT helpdesk desktop support or technical customer service
Solid understanding of Windows Linux and macOS operating systems
Familiar with Microsoft 365 and basic networking concepts IP DNS DHCP
Familiar with Active Directory user account management
Ability to follow documented procedures communicate clearly with non technical users and work in a team environment
Comfortable learning new tools and systems as part of a growing IT environment
Given the location of the position at Pardis Technology Park residency in Pardis is considered a significant advantage
You ll work closely with senior engineers and have opportunities to grow into roles like Systems Administrator ITSM Analyst or DevOps Support
شرکت فناپ Fanap
دسته بندی IT DevOps Server
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار سه تا شش سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها IT Service Desk Jira
شهر تهران رودهن