استخدام کارشناس helpdesk

توضیحات آگهی

We are looking for an IT Support Help Desk Network Specialist to take ownership of our internal IT environment and provide day to day technical support to employees
The role combines hands on Help Desk and end user support with internal network and infrastructure administration The successful candidate will be responsible for diagnosing and resolving user and infrastructure issues managing user access and connectivity services maintaining the internal network supporting corporate telephony and IT assets and coordinating with vendors or specialized teams when escalation is required
The ideal candidate is a hands on service oriented IT professional who can confidently handle both first line second line user support and network infrastructure troubleshooting while taking ownership of incidents from initial report through to resolution
Key Responsibilities
Help Desk End User Support
User Access IT Operations
Network Connectivity
Corporate Telephony IT Assets
Documentation Vendor Coordination
Required Qualifications
Proven experience in IT Help Desk IT Support and internal network administration
Hands on experience providing technical support to end users in a corporate or business environment
Strong troubleshooting skills across Windows workstations hardware software printers email business applications and network connectivity
Solid understanding of TCP IP LAN WAN switching routing DNS DHCP and structured network troubleshooting
Practical experience with Active Directory and user account administration
Hands on experience with MikroTik and familiarity with Kerio Control or pfSense for VPN and remote access services
Familiarity with network monitoring firewalls access control and basic network security practices
Experience troubleshooting VPN internet LAN Wi Fi and other connectivity issues
Experience working with Internet Service Providers hardware vendors software providers and technical service companies
Experience with IT onboarding offboarding user access management and IT asset management
Ability to manage multiple support requests prioritize incidents and follow issues through to resolution
Strong communication and customer service skills when working with end users
Ability to document configurations incidents changes and operational procedures clearly
Strong sense of ownership accountability and follow up
Preferred Qualifications
Familiarity with virtualization platforms such as VMware ESXi and vCenter
Familiarity with backup systems and operational continuity practices
Experience with VoIP systems and corporate telephony
Experience with IT service management ticketing or Help Desk platforms
Experience creating technical documentation and internal knowledge bases
Basic understanding of endpoint security antivirus EDR and common IT security practices
Relevant certifications such as CompTIA A Network CCNA MikroTik or Microsoft certifications
Key Skills
Help Desk End User Support
Windows Office IT Support
Hardware Software Troubleshooting
Active Directory User Administration
LAN WAN Network Troubleshooting
TCP IP DNS DHCP
MikroTik
VPN Remote Access
Firewall Basic Network Security
VoIP Telephony Support
IT Asset Management
Vendor ISP Coordination
Incident Ticket Management
IT Documentation
Problem Solving Issue Ownership
شرکت باما Bama
دسته بندی IT DevOps Server
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی مهم نیست
سابقه کار سه تا شش سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها Help Desk شبکه عیب یابی
شهر تهران تهران