loyalty club manager

توضیحات آگهی

Mission Lead and develop Snapp s driver loyalty ecosystem by designing and optimizing engaging loyalty programs partnerships and community initiatives that increase driver engagement retention satisfaction and long term value for both drivers and Snapp Key Responsibilities 1 Driver Loyalty Program Lead the end to end strategy operations and continuous improvement of the Driver Loyalty Program Define and execute initiatives that increase driver participation engagement satisfaction and retention Analyze program performance and driver behavior to identify opportunities for growth and optimization Collaborate with Product Tech Marketing Operations and other cross functional teams to improve loyalty experiences and program functionality Manage program budgeting resource allocation reporting and ROI optimization 2 Loyalty Partnerships Venture Management Collaborate with Snapp ventures and external partners to source develop and integrate valuable offers and benefits for drivers Build and maintain strategic partnerships aligned with driver needs and loyalty objectives Lead negotiations with partners to secure relevant scalable and cost effective benefits Evaluate the performance and business impact of partnerships and continuously optimize the partner portfolio 3 Promoters Club Lead the operations performance management and growth of the Promoters Club Develop loyalty initiatives that strengthen driver engagement and community participation Monitor membership engagement and performance metrics and identify opportunities to improve the club s impact Ensure alignment between Promoters Club initiatives and the broader Driver Loyalty strategy 4 Data Performance Optimization Define and monitor key KPIs across loyalty programs partnerships and community initiatives Use data and customer insights to evaluate program effectiveness and make data driven decisions Develop regular performance reports and translate insights into actionable initiatives Continuously optimize loyalty initiatives based on driver feedback behavioral data and business outcomes 5 Leadership Cross functional Collaboration Lead coach and develop the loyalty team to achieve strategic and operational objectives Foster effective collaboration across Product Tech Operations Marketing Finance and other relevant teams Drive multiple initiatives simultaneously while maintaining clear priorities ownership and delivery standards Act as the key owner and subject matter expert for driver loyalty within the organization Requirements 5 years of experience in Loyalty CRM Customer Engagement Marketing Operations or a related field Proven experience in designing managing and optimizing customer driver loyalty or engagement programs Experience in people leadership and team management Strong analytical skills with the ability to use data and KPIs to drive business decisions Strong understanding of loyalty mechanics customer engagement retention and community building strategies Strong communication stakeholder management and negotiation skills Proven ability to manage cross functional projects and multiple priorities in a fast paced environment Strong problem solving and strategic thinking capabilities Familiarity with CRM customer data analytics and standard business tools Experience in technology ride hailing transportation marketplace or other consumer facing businesses is highly preferred Bachelor s degree in Business Marketing Management or a related field advanced degree is a plus Key Competencies Customer Loyalty Expertise Analytical Data Driven Decision Making Strategic Thinking Planning Leadership Team Management Stakeholder Management Communication Negotiation Partnership Management Problem Solving Customer Driver Centric Mindset Emotional Intelligence Project Management CRM Technical Proficiency KPIs Success Measures Driver loyalty program participation engagement and retention Improvement in driver churn and long term engagement Growth and performance of Promoters Club Value and utilization of partner benefits ROI and budget efficiency of loyalty initiatives Successful delivery and optimization of strategic loyalty initiatives تهران تهران زعفرانیه تمام وقت اسنپ مدیر میانی جنسیت تفاوتی ندارد اینترنت تجارت الکترونیک خدمات آنلاین