senior operations manager

توضیحات آگهی

If you have experience in operations management team building and process optimization and can effectively manage and coordinate both Customer Support and Logistics Operations we d love to have you on our team In this role you will be responsible for managing and developing operations building the necessary team structure optimizing processes and ensuring smooth and high quality execution across both functions Your Responsibilities Manage and lead Customer Support and Logistics teams in line with business objectives Design standardize and continuously improve support and logistics processes Build the appropriate team structure define roles and plan team capacity and headcount based on operational volume Define and monitor operational KPIs identify bottlenecks and drive improvement initiatives Establish reporting structures and develop the data needed for effective operational decision making Identify recurring issues and errors across Customer Support and Logistics and implement corrective actions Manage and coordinate logistics operations ensuring timely and accurate execution Collaborate with Sales Product Tech and other stakeholders to resolve operational issues Take ownership of day to day operational challenges and ensure timely follow through to resolution What We re Looking For 5 years of experience in Operations Customer Support Logistics or related fields At least 3 years of team management experience Proven experience building or scaling teams and processes in fast growing environments Strong analytical skills with the ability to turn data into actionable operational decisions Experience in capacity planning and workforce planning Ability to design document and improve operational processes Strong problem solving prioritization and decision making skills Ability to manage multiple operational workstreams and coordinate across different teams A hands on results oriented and accountable approach It s a Plus If You Have Experience managing both Customer Support and Logistics teams Experience in service based platform or high volume businesses Familiarity with operational metrics such as SLA FRT AHT Resolution Time CSAT and Productivity Experience working with CRM ticketing systems and reporting analytics tools Experience building operations from the ground up or creating structure within teams where processes are still evolving تهران تهران مطهری تمام وقت Company active in Internet Provider E commerce Online Services industry مدیر میانی جنسیت ترجیحاً آقا اینترنت تجارت الکترونیک خدمات آنلاین