it help desk specialist

توضیحات آگهی

We are looking for an experienced and service oriented IT Help Desk Specialist to join our team and provide reliable technical support in a fast paced organizational environment In this role you will be responsible for resolving day to day IT issues supporting end users managing support tickets and collaborating with Infrastructure Security and DevOps teams on more complex technical matters Responsibilities IT Support Troubleshooting Install configure and troubleshoot Windows 10 and 11 systems Provide basic support for macOS and Linux environments Diagnose LAN Wi Fi TCP IP DNS DHCP and VPN connectivity issues Troubleshoot desktop and laptop hardware and perform upgrades when required Install and support network printers scanners projectors and other peripherals Provide basic support for switches patch panels and structured cabling Manage multiple support requests through IT ticketing systems Document common issues and solutions to build and maintain an internal knowledge base Escalate complex incidents to Infrastructure Security or DevOps teams when necessary VPN Remote Access Support Troubleshoot common VPN connection and authentication issues Support two factor authentication and access related issues Assist users with secure remote access and resolve common connectivity problems Microsoft Exchange Outlook Support Configure and troubleshoot Outlook connectivity profile and authentication issues Rebuild Outlook data files ost when required Diagnose Autodiscover and synchronization issues using relevant testing tools Manage mailbox quotas email archiving Shared Mailbox permissions and Calendar Delegation Troubleshoot common email delivery spam filtering and NDR bounce issues Requirements What We re Looking For At least 2 years of relevant experience in IT Help Desk or IT Support Previous experience in a medium sized or large organization Strong knowledge of Windows 10 and 11 troubleshooting and configuration Solid understanding of fundamental networking concepts and technologies Experience with ticketing platforms such as Jira Service Management OTRS or similar Service Desk tools Ability to read English technical documentation and research solutions using international resources Basic understanding of information security principles including password security antivirus updates and access control policies Key Competencies Strong time management and the ability to handle multiple tickets simultaneously Ability to perform effectively under pressure in a high volume environment Excellent communication skills and a patient professional approach when supporting users at different levels including senior management Strong teamwork and cross functional collaboration skills A structured and detail oriented approach to troubleshooting and documentation A strong sense of ownership accountability and customer service تهران تهران زعفرانیه تمام وقت گروه اسنپ کارشناس جنسیت تفاوتی ندارد اینترنت تجارت الکترونیک خدمات آنلاین