senior campaign management specialist

توضیحات آگهی

About SnappPay SnappPay is the first and leading BNPL provider in Iran started in 2020 We are leveraging Financial Technologies to reshape Iranians experience of consumer credit Supporting Snapp Group s mission of enhancing Iranian people s quality of life through Internet services SnappPay s mission is to bring financial freedom to all Iranians by providing them with better smarter and more efficient solutions for payment and shopping About the Role As a Senior Campaign Management Specialist Ads Service Team your mission is to manage and retain onboarded merchants by ensuring operational excellence and consistent sales performance across active categories In this role you will take ownership of key merchant relationships drive performance optimization and work closely with cross functional teams to identify growth opportunities while maintaining high operational and commercial standards Responsibilities Serve as the primary point of contact for active merchants ensuring smooth financial settlements and effective issue resolution Monitor merchant activity orders payment success rate link usage and SLA compliance through dashboards and direct communication Conduct regular check ins with merchants to gather feedback identify pain points and upsell new features or campaigns Support merchants in adopting SnappPay s BNPL features and best practices to increase order volume and customer trust Coordinate with Finance and Support teams to ensure settlement accuracy and dispute resolution Track merchant satisfaction and retention metrics and initiate reactivation plans for low performing or inactive merchants Document success stories insights and improvement recommendations for cross functional reporting Requirements Strong communication and negotiation skills verbal and written Familiarity with marketing functions Proactive problem solver able to identify issues quickly and provide practical win win solutions for merchants and internal teams Disciplined in documentation Customer centric mindset with resilience in handling objections Strong teamwork skills attention to detail and the ability to work under weekly performance cycles Ability to handle wage situations Ability to manage multiple stakeholders including merchants internal teams and partners with professionalism and clarity Ability to act as a bridge between merchants and internal teams ensuring service reliability and building long term merchant trust تهران تهران زعفرانیه تمام وقت اسنپ پی کارشناس ارشد جنسیت تفاوتی ندارد اینترنت تجارت الکترونیک خدمات آنلاین