b2b account management specialist

توضیحات آگهی

About SnappPay SnappPay is the first and leading BNPL provider in Iran started in 2020 We are leveraging Financial Technologies to reshape Iranian s experience of consumer credit Supporting Snapp Group s mission of enhancing Iranian people s quality of life through Internet services SnappPay s mission is to bring financial freedom to all Iranian by providing them with better smarter and more efficient solutions for payment and shopping About the role As an Account Management Specialist you will support partner businesses across their journey by building strong relationships understanding their needs and delivering tailored solutions You will play a key role in enhancing partner experience driving engagement and ensuring long term success through continuous support and collaboration Responsibilities Manage client accounts after contract signing and ensure successful onboarding and activation Build and maintain long term relationships with partner companies and key stakeholders Follow up on activation processes and ensure smooth operational execution Monitor client performance usage and satisfaction levels regularly Identify client needs and provide suitable solutions to increase engagement and retention Coordinate with internal teams to resolve operational or technical issues Analyze account performance data and prepare action plans to improve results Handle client requests and follow tasks end to end until resolution Reduce churn and improve retention through continuous follow up and relationship management Prepare reports and provide regular updates on account status and performance Requirements Strong communication and relationship management skills Negotiation and problem solving abilities Experience in account management customer success or client relationship roles Experience in FinTech or digital services is a plus Ability to manage multiple accounts simultaneously Data driven mindset with analytical skills Strong sense of ownership and follow through Teamwork and cross functional collaboration skills Familiarity with operational processes and client onboarding Proficiency in Microsoft Excel and Microsoft Office tools تهران تهران زعفرانیه تمام وقت اسنپ پی کارشناس جنسیت تفاوتی ندارد اینترنت تجارت الکترونیک خدمات آنلاین